Our Onboarding and Customer Success team guides both Senior Communities, Residents and their Families through the onboarding and support process. Support is available by phone, e-mail or chat to help answer questions. You can always reach our team at email@example.com.
Common Questions About Sherish Connect
When a Resident leaves your Community, their name is removed from your Resident Roster and the Family Coordaintor will automatically receive and e-mail with a link to a .zip file containing all of the photos in the family Album. The device can now be reassigned to a new Resident using your Resident Roster.
Through your Community Sherish Success Center you can easily order a replacement device or remote. New devices will be provisioned to your Wifi network and shipped to you within 3-5 business days.
A photo added through the Sherish app or desktop will show on the Resident's TV device within 15 minutes.
You can upload, store and protect an unlimited number of photos in your Family Album.
Photos can easily be added directly to your Family Album from the Sheirsh app. While in the app, simply "swipe up" on the photo from your camera roll and it will be added to your Family Album. Photos can also be uploaded from your desktop files by signing into your account from the Sherish Conenct website (Sherish.com) and selecting the blue +Upload Photos button.
Community Information Slides will show every 10 minutes.
You can create Microsoft Word, Powerpoint or PDF files to upload as Community Information Slides. You can also choose from premade templates to personalize and upload from the Success Center.
You can choose when and where the Community Information Slides show by selecting specific House Albums throughout your Community and even Resident TVs.
Yes. From the Sherish Success Center, Senior Communities can easily reassign devices when Residents move out. Devices can be reassigned at any time without the need to purchase additional equipment.
Additional Receivers can be easily ordered from the Success Center Resident Roster. Simply select "order" next to the Resident's name and a new device already provisioned to your community wifi network will be ordered and sent to the community.